Privacy Policy
Last update: April 16, 2026
Website concerned: www.impactnutrition.com.tn
Preamble and Commitment
This policy aims to inform you, in full transparency, about how we collect, use and protect your personal data, in accordance with the provisions of Organic Law No. 2004-63 of July 27, 2004 on the protection of personal data and best practices of e-commerce in Tunisia.
Identity of the Data Controller
• Corporate name: ISN SUPPLY
• Tax registration number: 1878047Z
• Registered office: 17 Rue Tarek Ibn Zied, El Menzah 5 - 2091 ARIANA
Nature of the Collected Data
Identification data: Name, first name, title.
Contact data: Email address, phone number (mobile/fixed), delivery and billing address.
Connection and navigation data: IP address, browser type, login logs, cookies (see section 9).
Transaction data: Order history, transaction number (Note: Bank details are entered directly on the secure platform of our payment partner ClicToPay and are never stored on our servers).
Data related to preferences (Nutritional Profiling): If you answer specific quizzes or forms (sports goals, allergies), this data is processed with your explicit consent.
Health data (InBody): If you use our InBody body composition analysis service, health data is collected (weight, body fat, muscle mass, BMI, basal metabolism, etc.). See section 10 for more details.
Purposes of Processing
Order management: Processing, delivery, invoicing and after-sales service (Legal basis: Contract performance).
Customer relationship: Responding to contact requests, technical support.
Marketing and Communication: Sending newsletters, promotional offers and news (Legal basis: Prior consent / Opt-in).
Improving the user experience: Statistical analysis, personalization of offers, product recommendations.
Body composition monitoring: Synchronization and display of your InBody measurements (Legal basis: Explicit consent).
Legal obligations: Retention of accounting and tax data in accordance with Tunisian law.
Recipients of Data
Internally: Authorized personnel of Impact Nutrition (sales, logistics, IT departments).
Technical subcontractors: Website host, maintenance providers.
Logistics partners: Delivery companies (for the delivery of your orders in Tunisia).
Analysis partners: Google Analytics (anonymized statistics), Facebook (advertising measurement) - only with your consent.
Health partners: LookinBody/InBody (body composition data) - only with your explicit consent.
Administrative or judicial authorities: Only upon judicial requisition, in accordance with Tunisian law.
Impact Nutrition is committed to never selling, renting or transferring your personal data to third parties for commercial purposes without your consent.
Transfer of Data Abroad
Some data may be transferred to servers located outside of Tunisia (Google, Facebook) as part of the analysis and marketing services. These transfers are carried out only with your prior consent and to companies offering adequate protection guarantees.
Data Retention Period
• Client account data: Retained as long as the account is active and up to 3 years after the last order.
• Billing data: 10 years (legal accounting obligation).
• Prospecting data (Newsletter): Until withdrawal of consent (unsubscription).
• InBody data: Retained as long as your InBody account is linked. Deleted upon request for unlink.
• Cookies: Maximum 13 months.
• Cookie consent preferences: Retained until modification or withdrawal.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction. These measures include data encryption in transit (HTTPS), limiting access to data, and regular monitoring of our systems.
Cookie Management
What is a cookie?
A cookie is a small text file placed on your device during your visit to our site. It allows us to remember your preferences and improve your browsing experience.
Types of cookies used
Strictly necessary cookies (Always active)
These cookies are essential for the proper functioning of the site and cannot be deactivated:
• Shopping cart management
• User authentication and session
• Anti-spam protection (CAPTCHA)
• Storing your cookie preferences
Analytical cookies (Subject to consent)
These cookies allow us to measure the audience and improve our services:
• Google Analytics 4: Visit statistics, pages viewed, user journey
• Google Tag Manager: Centralized tag management
We use Google Consent Mode V2, which means that no data is collected before your consent.
Marketing cookies (Subject to consent)
These cookies allow the display of relevant advertisements and the measurement of the effectiveness of our campaigns:
• Facebook Pixel: Conversion tracking, custom audiences
• Google Ads: Remarketing, advertising measurement
These cookies are only activated with your explicit consent.
Preference cookies (Subject to consent)
These cookies allow the personalization of your shopping experience:
• Recommendations of frequently purchased products together
• Suggestions of complementary products
• Storing your display preferences
Managing your preferences
During your first visit, a consent banner allows you to:
• Accept all: Activate all optional cookies
• Refuse all: Activate only strictly necessary cookies
• Customize: Choose category by category
You can modify your preferences at any time via:
• The "Cookie Settings" link in the footer
• Your customer account (Privacy section)
Cookie retention period
Cookies are retained for a maximum of 13 months. Your consent preferences are recorded and respected on each visit.
Third-party cookies
Some cookies are set by third-party services (Google, Facebook). For more information on their privacy policies:
• Google: https://policies.google.com/privacy
• Facebook: https://www.facebook.com/privacy/policy
Health Data (InBody)
Nature of the data
If you choose to link your Impact Nutrition account to your InBody profile (DIETIKA service), we access your body composition data:
• Weight, body fat, body fat percentage
• Skeletal muscle mass
• Total body water
• Body mass index (BMI)
• Basal metabolism
Explicit consent
This data is considered sensitive health data. Their collection requires your explicit and specific consent, separate from cookie consent. This consent is obtained when you link your InBody phone number to your account.
Purpose of processing
This data is used exclusively for:
• Displaying your measurement history in your customer account
• Allowing you to track your progress
• (Future) Personalizing our nutritional recommendations
Withdrawal of consent
You can at any time:
• Unlink your InBody account from your customer account
• Request the deletion of your body composition data
Unlinking immediately interrupts the synchronization. Historical measurements can be deleted upon request.
Reinforced security
Health data benefits from enhanced protection measures and is never shared with third parties for commercial purposes.
Your Rights (Law 2004-63)
Right of access (Art. 32): Obtain confirmation that data concerning you is being processed and obtain a copy.
Right to rectification (Art. 33): Correct inaccurate or incomplete data.
Right to object (Art. 34): Object to the processing of your data for legitimate reasons, and without reason for commercial prospecting.
Right to erasure: Request the deletion of your data (subject to legal retention obligations).
Right to withdraw consent: Withdraw your consent at any time for optional cookies or InBody data, without affecting the legality of previous processing.
Exercise of Rights and Contact
• By email: contact@impactnutrition.com.tn
• By mail: 17 Rue Tarek Ibn Zied, El Menzah 5 - 2091 ARIANA
We commit to responding to your request within a reasonable legal timeframe (generally 1 month).
If you believe that your rights are not being respected, you have the right to file a complaint with the National Authority for the Protection of Personal Data (INPDP).
"Impact Delivery" Mobile Application
Nature of the application
The Impact Delivery app is an internal tool intended exclusively for Impact Nutrition employees (delivery drivers and logistics personnel) for delivery management.
Data collected
• Identification data: Name, first name, employee ID
• Connection data: Account credentials, authentication tokens
• Device data: Device model, operating system, unique device identifier
• Notification data: Push notification token (to receive alerts for new deliveries)
Purposes of processing
• Authentication and secure access to the application
• Receiving push notifications for new orders to be delivered
• Management and tracking of ongoing deliveries
• Internal communication related to delivery operations
Legal basis
Execution of the employment contract between the employee and ISN Supply.
Recipients of data
Data is accessible only to authorized Impact Nutrition personnel (logistics, IT and management departments).
Retention period
Data is retained for the duration of the employment contract and deleted within 3 months after the end of the employment relationship.
Security
The application uses a secure connection (HTTPS) and requires authentication to access the features. Data is stored on secure servers.
Rights of users
Employees have the same rights as those mentioned in section 11 of this policy (access, rectification, opposition, erasure). Requests can be addressed to contact@impactnutrition.com.tn or to the human resources department.
Website concerned: www.impactnutrition.com.tn
Preamble and Commitment
This policy aims to inform you, in full transparency, about how we collect, use and protect your personal data, in accordance with the provisions of Organic Law No. 2004-63 of July 27, 2004 on the protection of personal data and best practices of e-commerce in Tunisia.
Identity of the Data Controller
• Corporate name: ISN SUPPLY
• Tax registration number: 1878047Z
• Registered office: 17 Rue Tarek Ibn Zied, El Menzah 5 - 2091 ARIANA
Nature of the Collected Data
Identification data: Name, first name, title.
Contact data: Email address, phone number (mobile/fixed), delivery and billing address.
Connection and navigation data: IP address, browser type, login logs, cookies (see section 9).
Transaction data: Order history, transaction number (Note: Bank details are entered directly on the secure platform of our payment partner ClicToPay and are never stored on our servers).
Data related to preferences (Nutritional Profiling): If you answer specific quizzes or forms (sports goals, allergies), this data is processed with your explicit consent.
Health data (InBody): If you use our InBody body composition analysis service, health data is collected (weight, body fat, muscle mass, BMI, basal metabolism, etc.). See section 10 for more details.
Purposes of Processing
Order management: Processing, delivery, invoicing and after-sales service (Legal basis: Contract performance).
Customer relationship: Responding to contact requests, technical support.
Marketing and Communication: Sending newsletters, promotional offers and news (Legal basis: Prior consent / Opt-in).
Improving the user experience: Statistical analysis, personalization of offers, product recommendations.
Body composition monitoring: Synchronization and display of your InBody measurements (Legal basis: Explicit consent).
Legal obligations: Retention of accounting and tax data in accordance with Tunisian law.
Recipients of Data
Internally: Authorized personnel of Impact Nutrition (sales, logistics, IT departments).
Technical subcontractors: Website host, maintenance providers.
Logistics partners: Delivery companies (for the delivery of your orders in Tunisia).
Analysis partners: Google Analytics (anonymized statistics), Facebook (advertising measurement) - only with your consent.
Health partners: LookinBody/InBody (body composition data) - only with your explicit consent.
Administrative or judicial authorities: Only upon judicial requisition, in accordance with Tunisian law.
Impact Nutrition is committed to never selling, renting or transferring your personal data to third parties for commercial purposes without your consent.
Transfer of Data Abroad
Some data may be transferred to servers located outside of Tunisia (Google, Facebook) as part of the analysis and marketing services. These transfers are carried out only with your prior consent and to companies offering adequate protection guarantees.
Data Retention Period
• Client account data: Retained as long as the account is active and up to 3 years after the last order.
• Billing data: 10 years (legal accounting obligation).
• Prospecting data (Newsletter): Until withdrawal of consent (unsubscription).
• InBody data: Retained as long as your InBody account is linked. Deleted upon request for unlink.
• Cookies: Maximum 13 months.
• Cookie consent preferences: Retained until modification or withdrawal.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction. These measures include data encryption in transit (HTTPS), limiting access to data, and regular monitoring of our systems.
Cookie Management
What is a cookie?
A cookie is a small text file placed on your device during your visit to our site. It allows us to remember your preferences and improve your browsing experience.
Types of cookies used
Strictly necessary cookies (Always active)
These cookies are essential for the proper functioning of the site and cannot be deactivated:
• Shopping cart management
• User authentication and session
• Anti-spam protection (CAPTCHA)
• Storing your cookie preferences
Analytical cookies (Subject to consent)
These cookies allow us to measure the audience and improve our services:
• Google Analytics 4: Visit statistics, pages viewed, user journey
• Google Tag Manager: Centralized tag management
We use Google Consent Mode V2, which means that no data is collected before your consent.
Marketing cookies (Subject to consent)
These cookies allow the display of relevant advertisements and the measurement of the effectiveness of our campaigns:
• Facebook Pixel: Conversion tracking, custom audiences
• Google Ads: Remarketing, advertising measurement
These cookies are only activated with your explicit consent.
Preference cookies (Subject to consent)
These cookies allow the personalization of your shopping experience:
• Recommendations of frequently purchased products together
• Suggestions of complementary products
• Storing your display preferences
Managing your preferences
During your first visit, a consent banner allows you to:
• Accept all: Activate all optional cookies
• Refuse all: Activate only strictly necessary cookies
• Customize: Choose category by category
You can modify your preferences at any time via:
• The "Cookie Settings" link in the footer
• Your customer account (Privacy section)
Cookie retention period
Cookies are retained for a maximum of 13 months. Your consent preferences are recorded and respected on each visit.
Third-party cookies
Some cookies are set by third-party services (Google, Facebook). For more information on their privacy policies:
• Google: https://policies.google.com/privacy
• Facebook: https://www.facebook.com/privacy/policy
Health Data (InBody)
Nature of the data
If you choose to link your Impact Nutrition account to your InBody profile (DIETIKA service), we access your body composition data:
• Weight, body fat, body fat percentage
• Skeletal muscle mass
• Total body water
• Body mass index (BMI)
• Basal metabolism
Explicit consent
This data is considered sensitive health data. Their collection requires your explicit and specific consent, separate from cookie consent. This consent is obtained when you link your InBody phone number to your account.
Purpose of processing
This data is used exclusively for:
• Displaying your measurement history in your customer account
• Allowing you to track your progress
• (Future) Personalizing our nutritional recommendations
Withdrawal of consent
You can at any time:
• Unlink your InBody account from your customer account
• Request the deletion of your body composition data
Unlinking immediately interrupts the synchronization. Historical measurements can be deleted upon request.
Reinforced security
Health data benefits from enhanced protection measures and is never shared with third parties for commercial purposes.
Your Rights (Law 2004-63)
Right of access (Art. 32): Obtain confirmation that data concerning you is being processed and obtain a copy.
Right to rectification (Art. 33): Correct inaccurate or incomplete data.
Right to object (Art. 34): Object to the processing of your data for legitimate reasons, and without reason for commercial prospecting.
Right to erasure: Request the deletion of your data (subject to legal retention obligations).
Right to withdraw consent: Withdraw your consent at any time for optional cookies or InBody data, without affecting the legality of previous processing.
Exercise of Rights and Contact
• By email: contact@impactnutrition.com.tn
• By mail: 17 Rue Tarek Ibn Zied, El Menzah 5 - 2091 ARIANA
We commit to responding to your request within a reasonable legal timeframe (generally 1 month).
If you believe that your rights are not being respected, you have the right to file a complaint with the National Authority for the Protection of Personal Data (INPDP).
"Impact Delivery" Mobile Application
Nature of the application
The Impact Delivery app is an internal tool intended exclusively for Impact Nutrition employees (delivery drivers and logistics personnel) for delivery management.
Data collected
• Identification data: Name, first name, employee ID
• Connection data: Account credentials, authentication tokens
• Device data: Device model, operating system, unique device identifier
• Notification data: Push notification token (to receive alerts for new deliveries)
Purposes of processing
• Authentication and secure access to the application
• Receiving push notifications for new orders to be delivered
• Management and tracking of ongoing deliveries
• Internal communication related to delivery operations
Legal basis
Execution of the employment contract between the employee and ISN Supply.
Recipients of data
Data is accessible only to authorized Impact Nutrition personnel (logistics, IT and management departments).
Retention period
Data is retained for the duration of the employment contract and deleted within 3 months after the end of the employment relationship.
Security
The application uses a secure connection (HTTPS) and requires authentication to access the features. Data is stored on secure servers.
Rights of users
Employees have the same rights as those mentioned in section 11 of this policy (access, rectification, opposition, erasure). Requests can be addressed to contact@impactnutrition.com.tn or to the human resources department.
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